Design the agent
Define purpose, instructions, language, and escalation boundaries. Publish an immutable configuration snapshot.
Every conversation needs a path to resolution.
Bring agent configuration, approved knowledge, guarded actions, and conversation evidence into one workspace.
Control its actions
Set tool risk and required customer authentication. Server policy decides whether an action can run.
Inspect the result
Read the transcript, selected sources, tool decisions, and event trail. Test policy changes in the sandbox.